Terms of use


The owner of the online store (hereinafter referred to as the online store) is Prime Partner AS (registry code 10240705), located at Pärnu mnt 139e/2, Tallinn, 11317.


1. Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The  prices  of  the  products  sold  in  the  online  store  are  indicated  next  to  the  products.  A  fee  for shipping is added to the order. The  shipping  cost  depends  on  the  location  of  the  purchaser  and  the  shipping  method.  The shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store.

The Seller aims to reply to Customer enquiries within 1 business day.

2. Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and  choose  the most  suitable  shipping  method  to  complete  the  order.  The  total  cost  is  then displayed  on the screen. This  can  be  paid via an online  bank transfer  or using another payment method.

The contract enters into force when the amount payable is transferred to the bank account of the online store. If  we  cannot  deliver  the  ordered  goods  due  to  stock  running  out  or  for  any  other  reason,  the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

3. Shipment

The  purchaser  bears  the  shipping  cost  and  the  respective  price  information  is  displayed  next  to the shipping method.

All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale.

All shipments outside of Estonia are guaranteed to arrive within calendar days.

We have the right to ship goods in up to 45 calendar days in exceptional cases.

4. Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with  the  e-store  within  14  days.

Depending  on the  product,  the  purchaser  may  not  necessarily have  the  right  of withdrawal;  in  such  a  case  the  corresponding  products  and  services  must  be listed  and  they  must  comply  with  the  conditions  provided  for  in  subsection  53(4)  in  the Law  of Obligations Act.

The right of withdrawal does not apply if the purchaser is a legal person.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than  is  necessary  to  ensure  the  nature,  characteristics  and  functioning  of  the  goods  in  the  same way you would be allowed to test the goods in an actual store.

If  the  goods  have  been  used  for  any  purpose  other  than  is  necessary  to  ensure  the  nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online  store  has  the  right  to  lower  the  amount  returned  in  accordance  with  the  decrease  in  the value of the goods.

To  return  the  goods,  you  must  submit  a  declaration  of  withdrawal  (the  form  for  which  can be found here: declaration of withdrawal) to the e-mail address within  14  days  of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). In case partial order is returned, the cost of returning of the goods will be reimbursed partially, according to the number of products returned.

The  purchaser  must  return  the  goods  within  14  days  of  the  submission  of  the  declaration  of withdrawal or  submit  evidence  that  they  handed  over  the  goods  to  the  carrier  within  the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale anddemand that the goods be returned by the purchaser if the marked  price  of the goods  in  the  online  store is significantly lower than the market price of the goods due to an error.

5. Defective goods

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing or calling +372 615 0455.

The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online  store  will  repair  or  replace  the  defective  goods.  If  the  goods  cannot  be  repaired  or replaced,  the  online  store  shall  return  to  the  purchaser  all  of  the  payments  involved  in  the contract of sale.

The  online  store  will  respond  to  the  consumer ́s  complaint  in  written  form  or  in  a  form  that enables written reproduction within 15 days.

6. Direct marketing and processing of personal data

The  online  store  only  uses  the  personal  data  entered  by  the  purchaser  (including  name,  phone number,  address,  e-mail  and  bank  details)  for  processing  the  order  and  sending  goods  to  the purchaser.  The  online  store  forwards  personal  data  to  the  transport  service  provider  in  order  to deliver the goods.

The  online  store  sends  newsletters  and  offers  to  the  purchaser's  e-mail  address  only  if  the purchaser  has  expressed  their  wish  to  receive  them  by  entering  their  e-mail  address  on  the website and indicating their desire to receive direct mail.

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

7. Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling +372 615 0455.

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a  complaint here

The  Consumer  Dispute  Committee  is  competent  to  resolve  disputes  arising from  a  contract  between  a  purchaser  and  the  online  store.  Resolution  of  disputes  by  the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodiesof the European Union.